What to bring
Send your current service list and the five questions you answer most often by phone. Those questions are a better starting point than a generic page template.
Customers should not have to message you to check a basic detail. We design East Ham websites around the information people use before visiting, booking or asking for a service.


Photo: David Nicholls
East Ham Town Hall - geograph.org.uk - 575134.jpg (Source) · CC BY-SA 2.0
Reduced-resolution copy; cropped to fit the card. Available under the stated licence.
East Ham is a distinct Newham centre, separate from Stratford and Canning Town. A local website should give customers an exact destination rather than a broad “London” address. For a shop or appointment business, we would put opening times, service details, access information and the correct contact route ahead of long promotional text. If more than one language is needed, it needs an owner who can keep both versions accurate.
Send your current service list and the five questions you answer most often by phone. Those questions are a better starting point than a generic page template.
Have someone check the next opening day, locate a service price or pricing explanation, and start an enquiry on mobile. Each answer should be clear without a call.
These are the questions we would work through for this East Ham brief. The final scope depends on your current site and how the business operates.
Gather the business name, actual address, opening hours and service list. Resolve differences between the website and your other public business listings.
Decide who updates holiday hours, temporary closures and prices. Make those fields straightforward to edit instead of hiding them inside a large design block.
Test the address, contact buttons and service information on a small screen. Customers should not need to enlarge a photograph of a price list.
SA Global Education shows how Xapner brings programmes and enquiry routes into one website. Use it to discuss how a visitor finds the right option, not as an example of an East Ham appointment system.
For a small business with bookings, the public service description should agree with the session names in the booking tool. We would check that handover before adding extra pages or a new platform.
A few details worth settling before design or development begins.
Yes, with an agreed translation and review process. We would confirm which languages your customers need and who checks changes before making them public.
If your booking system supports the required services and availability. We first check how durations, staff choices and cancellations are handled.
Use the short form below, email or WhatsApp to describe the work. We review the brief remotely and agree deliverables, responsibilities and costs before starting. Any third-party subscriptions or ongoing support need to be included in that discussion.