Keep your website updated, backed up and technically healthy
Monthly care plans for updates, backups, security checks and content changes - so small fixes do not pile up into expensive emergencies.
The challenge
Websites drift out of date, plugins break, and small content changes get delayed.
How Xapner approaches it
Monthly care plans cover routine technical work on a predictable schedule, with clear response times and a defined list of what is - and is not - included.
What is included
- Monthly pricing on retainer - quoted after we review your platform, plugins and change frequency
- Core, plugin and theme updates where applicable, tested before applying to live
- Regular backups with restore guidance
- Security monitoring basics and malware scan awareness
- Content change allowance per plan (text, images, minor layout tweaks)
- Uptime and speed checks with alerts on common issues
- Technical support during UK business hours - typical response within one business day; urgent outages prioritised where hosting access allows
- Exclusions stated clearly: major redesigns, new features, ecommerce catalogue work, custom development and net-new pages are quoted separately
- Hosting fees remain separate unless your agreement states otherwise
Typical delivery
- Site health review. We audit your platform, plugins, hosting access and typical change requests to recommend the right plan tier.
- Plan and access. Monthly fee, change allowance and response expectations are agreed in writing. Secure credentials are exchanged.
- Routine care. Updates, backups and monitoring run on schedule. Content requests are queued and completed within plan limits.
- Report and escalate. You receive periodic summaries. Larger requests are scoped and quoted before work begins - no surprise invoices.
Questions about this service
Is hosting included?
Hosting may be separate depending on your setup. Care plans cover maintenance work; hosting arrangements are confirmed in your agreement.