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Website Maintenance and Support

Updates, backups, security checks, content changes and clearly scoped support response times.

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Website Maintenance and Support service example

The challenge

The problem Website Maintenance and Support solves

Websites rarely break loudly. An update is skipped, a plugin goes unsupported, a backup has not been tested in a year, and everything looks fine until the day it does not. The work that prevents that is routine, unglamorous, and the first thing to fall off a busy team's list.

Our approach

Monthly care plans cover routine technical work on a predictable schedule, with clear response times and a defined list of what is - and is not - included.

Packages

Choose a practical starting point

Website Care Starter

Monthly plans available

  • Core updates
  • Backups
  • Security checks
  • Uptime checks
  • Small content-change allowance
Scope details

You provide: Provide required access, accurate content and approvals by the agreed deadlines.

Support: Monthly maintenance checks and reporting within the agreed allowance.

Revisions: One consolidated review round unless the package states otherwise.

Limits: One website, Small agreed content-change allowance, No redesign or new feature development

Reporting: Monthly report.

Timeline: Starts after scope, access, content and approvals are complete; the delivery schedule is confirmed in writing.

Ownership: The client owns approved bespoke deliverables after full payment, subject to third-party platform, software and asset licences.

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Website Care Growth

Monthly plans available

  • Everything in Starter
  • Expanded content-change allowance
  • Speed checks
  • Priority response target
Scope details

You provide: Provide required access, accurate content and approvals by the agreed deadlines.

Support: Monthly maintenance, reporting and the stated priority response target.

Revisions: One consolidated review round unless the package states otherwise.

Limits: One website, Expanded agreed content-change allowance, Development and emergency work scoped separately

Reporting: Monthly report with the detail and review frequency stated in the package.

Timeline: Starts after scope, access, content and approvals are complete; the delivery schedule is confirmed in writing.

Ownership: The client owns approved bespoke deliverables after full payment, subject to third-party platform, software and asset licences.

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Website Care Priority

Monthly plans available

  • Everything in Growth
  • Priority support queue
  • Expanded maintenance allowance
  • Regular service report
Scope details

You provide: Provide required access, accurate content and approvals by the agreed deadlines.

Support: Monthly maintenance, regular service reporting and priority queue access.

Revisions: One consolidated review round unless the package states otherwise.

Limits: One primary website, Expanded agreed maintenance allowance, Priority response is a target, not 24-hour monitoring

Reporting: Monthly report with the detail and review frequency stated in the package.

Timeline: Starts after scope, access, content and approvals are complete; the delivery schedule is confirmed in writing.

Ownership: The client owns approved bespoke deliverables after full payment, subject to third-party platform, software and asset licences.

Start a brief

What's included

  • Monthly pricing on retainer - quoted after we review your platform, plugins and change frequency
  • Core, plugin and theme updates where applicable, tested before applying to live
  • Regular backups with restore guidance
  • Security monitoring basics and malware scan awareness
  • Content change allowance per plan (text, images, minor layout tweaks)
  • Uptime and speed checks with alerts on common issues
  • Technical support during UK business hours - typical response within one business day; urgent outages prioritised where hosting access allows
  • Exclusions stated clearly: major redesigns, new features, ecommerce catalogue work, custom development and net-new pages are quoted separately
  • Hosting fees remain separate unless your agreement states otherwise

Suitable for

  • Small businesses needing focused digital support

Platforms and tools we work with

  • WordPress / Laravel care
  • Hosting coordination

What is not included

Listed so there are no surprises at invoice stage. Anything here can usually still be arranged — it is quoted separately rather than assumed.

  • Hosting and domain fees, which stay with your provider
  • Major redesigns, new features or new page templates (quoted separately)
  • Recovery of sites with no available backup or no access credentials, without a separate assessment
  • Guaranteed uptime beyond what your hosting provider commits to

Typical timeline

Care plans are ongoing and monthly. A site health review comes first, then routine updates, backups and checks run on a regular cycle, with a defined response for urgent issues in the agreed plan.

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Ownership and handover

You keep ownership of your website, domain and hosting accounts. We work with the access you grant, and returns or revokes it whenever you ask.

Delivery

How this usually runs

01

Site health review

We audit your platform, plugins, hosting access and typical change requests to recommend the right plan tier.

02

Plan and access

Monthly fee, change allowance and response expectations are agreed in writing. Secure credentials are exchanged.

03

Routine care

Updates, backups and monitoring run on schedule. Content requests are queued and completed within plan limits.

04

Report and escalate

You receive periodic summaries. Larger requests are scoped and quoted before work begins - no surprise invoices.

Quick enquiry

Short project brief

We aim to reply within one business day.

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Questions about website maintenance and support

Is hosting included?+

Hosting may be separate depending on your setup. Care plans cover maintenance work; hosting arrangements are confirmed in your agreement.

Related guides

Practical background reading from the Xapner blog before you brief this work.

Website Maintenance Checklist for Business Owners

Website maintenance protects customer journeys, business access and the facts shown on each page.

Read guide →

Website Security Basics for Small Businesses

Website security starts with access, updates, backups and tested ways to recover.

Read guide →

Website Performance Monitoring: What a Business Should Track

Website performance monitoring should track real user tasks, key page types and clear change over time.

Read guide →

Related services

Website Design and Development

Ecommerce Development

Next step

Ready to start with Website Maintenance and Support?

Share your goals and we will recommend a practical scope, timeline and next step.

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