Cookie policy

Effective date: 22 July 2026

Last updated: 25 August 2026

Company: XAPNER LTD · Company number: 16227291 · Registered office: Unit 9105, 141 Access House, Morden Road, Mitcham, Surrey, CR4 4DG, United Kingdom · Public service area: London, UK · Website: https://xapner.com · Email: hey@xapner.com · Telephone and WhatsApp: +44 7345 963949

1. ABOUT THIS COOKIE POLICY

This Cookie Policy explains how XAPNER LTD uses cookies and similar storage or access technologies on xapner.com.

It should be read together with our Privacy Policy.

2. WHAT COOKIES ARE

Cookies are small data files placed on or read from a device when a person visits a website.

Similar technologies may include:

• Local storage.
• Session storage.
• Pixels.
• Tags.
• Scripts.
• Device identifiers.
• Software development kits.
• Embedded content.
• Tracking links.

In this Policy, references to cookies include similar technologies where appropriate.

3. WHO WE ARE

XAPNER LTD Company number: 16227291

Registered office: Unit 9105, 141 Access House Morden Road Mitcham Surrey CR4 4DG United Kingdom

Email: hey@xapner.com

4. WHY WE USE COOKIES

We may use cookies to:

• Make the website function.
• Protect the website.
• Maintain sessions.
• Remember preferences.
• Process forms.
• Prevent fraud and abuse.
• Understand website usage.
• Diagnose errors.
• Improve performance.
• Measure marketing.
• Provide embedded content.
• Support chat, booking, payment, and communication features.
• Personalise content or advertising where permitted.

5. COOKIE CATEGORIES

5.1) Strictly necessary cookies

These cookies are required for essential website functions.

They may be used for:

• Security.
• Network management.
• Load balancing.
• Session management.
• Fraud prevention.
• Cookie-consent records.
• Form submission.
• Authentication.
• Shopping-cart or checkout functionality.

Where permitted by law, strictly necessary cookies may operate without consent.

Blocking these cookies may prevent parts of the website from functioning.

5.2) Preference and functionality cookies

These cookies remember choices such as:

• Language.
• Region.
• Display settings.
• Saved preferences.
• Communication settings.

Depending on applicable law and the precise purpose, consent or a simple opt-out may be provided.

5.2A) First-party visitor research cookies

xapner.com uses a first-party visitor research cookie (xp_vid) and related session storage to attribute page visits, scroll depth, service-interest clicks, and copy events for research and lead follow-up. These identifiers stay on xapner.com systems. A behaviour summary is sent to our internal CRM only when a form is submitted.

5.3) Analytics and performance cookies

These cookies help us understand:

• Visitor numbers.
• Traffic sources.
• Page usage.
• Session activity.
• Errors.
• Website performance.
• Conversion paths.

Where consent is legally required, these cookies will only operate after consent.

Where applicable law permits limited statistical cookies without prior consent, we will apply the required safeguards and provide a simple method of objecting.

5.4) Advertising and targeting cookies

These cookies may:

• Measure advertisements.
• Limit repeated advertisements.
• Create or measure audiences.
• Track campaign conversions.
• Support personalised or targeted advertising.
• Measure cross-site activity.

These cookies are not essential.

They will only operate where permitted and after appropriate consent where required.

The Google AdSense publisher loader is present for site verification and the configured Google consent message. Xapner has not added AdSense ad units during the current readiness work. If advertising is activated later, Google and its advertising partners may use cookies, web beacons, IP addresses, and other identifiers for fraud prevention, delivery, personalisation, frequency control, reporting, and measurement. Where consent is required, advertising storage, ad user data, and ad personalisation remain disabled unless the relevant choice is made.

You can learn how Google uses information from sites that use its services at Google’s business data responsibility page.

5.5) Embedded-content cookies

Third-party features may set cookies when you interact with:

• Videos.
• Maps.
• Social-media content.
• Scheduling tools.
• Chat tools.
• Payment services.
• Reviews.
• Forms.
• External widgets.

The relevant provider may process information under its own privacy terms.

6. FIRST-PARTY AND THIRD-PARTY COOKIES

First-party cookies are set by Xapner or xapner.com.

Third-party cookies are set by an external service integrated into the website.

Third-party providers may change their cookies, retention periods, or processing practices independently.

7. CURRENT COOKIE REGISTER

The website’s cookie-preference interface should contain the current technical register of cookies and similar technologies, including where available:

• Cookie or technology name.
• Provider.
• Purpose.
• Category.
• Duration.
• Whether it is first-party or third-party.

Because website tools may be added, removed, or updated, the live cookie-preference interface is the most current technical record.

Advertising-readiness provider: Google AdSense (Google LLC and relevant Google advertising partners). The publisher loader is currently present for verification and consent-message availability; no AdSense ad units have been added during this readiness work. If advertising is activated later, purposes may include fraud prevention, ad delivery, frequency limiting, personalisation where consented, reporting, and measurement. Cookie names and durations may vary according to Google’s current services and the user’s choices.

Xapner must update the register when tracking technologies change.

8. CONSENT

Where consent is required:

• Non-essential cookies will not be activated before consent.
• Consent choices will be recorded.
• You may accept or reject categories.
• Refusing non-essential cookies will not prevent access to basic website content.
• Consent may be withdrawn as easily as it was given.
• We may ask you to renew your preference after a reasonable period or after material changes.

9. CHANGING COOKIE PREFERENCES

You may change or withdraw your choices through the “Cookie Settings” or equivalent link displayed on the website.

You can also review advertising personalisation choices in Google Ads Settings and use the AboutAds opt-out tool. These external controls are operated by their respective providers, may depend on your browser or region, and do not replace Xapner’s own consent controls.

You can also control cookies through your browser.

Browser controls may allow you to:

• View cookies.
• Delete cookies.
• Block all cookies.
• Block third-party cookies.
• Clear cookies when closing the browser.
• Limit site storage.

Blocking cookies may affect website functionality.

10. GLOBAL PRIVACY SIGNALS AND DO NOT TRACK

Some browsers transmit Global Privacy Control, Do Not Track, or similar preference signals.

Where legally required and technically supported, we will process recognised signals as applicable.

Because there is not a single universally applied standard for every signal and jurisdiction, our response may depend on applicable law and available technology.

11. COOKIE RETENTION

Some cookies expire when the browser closes.

Others remain for a defined period or until deleted.

Retention depends on:

• Purpose.
• Provider.
• Security requirements.
• Consent records.
• Legal obligations.
• Website configuration.

The current duration for identified cookies should be displayed in the cookie-preference interface.

12. THIRD-PARTY RESPONSIBILITY

Third-party providers may collect information independently.

Their processing is governed by their own notices and settings.

We encourage users to review the privacy and cookie information of relevant providers.

13. UPDATES

We may update this Cookie Policy when:

• Technologies change.
• Providers change.
• Laws or guidance change.
• New website features are introduced.

The updated date will be displayed at the top.

14. CONTACT

Questions about cookies may be sent to:

Email: hey@xapner.com Subject: Cookie Privacy Question